Refund policy

The couples plan is $99, paid once. Ask within 30 days of paying and we'll refund the full amount you paid. After that we don't give refunds, except for a billing mistake or where the law requires one.

A refund doesn't delete anything: your wedding is still there, and your guest list and addresses stay yours to download.

A couple's Design studio add-on ($29, paid once) works the same way: a full refund if you ask within 30 days of paying. Printed cards are separate (below).

• If you bought a gift ($99) and its code hasn't been used, ask within 30 days of buying and we'll refund you in full. The code stops working once it's refunded.
• Once a couple has used the code, the gift is theirs and we don't refund it.
• Lost the code before it was used? We can send you a new one instead. The old one stops working.

A refund is for what you actually paid, after any referral discount. If a couple you referred is refunded before we've sent your thank-you gift card, we don't send it.

• Cards are printed to order, so an order can't be cancelled or refunded once it has gone to the printer.
• If your cards arrive damaged or misprinted, email us within 14 days of delivery with a photo. We'll reprint them, or refund that order.
• Shipping and postage are passed on at cost, and are refunded only with a refunded order.

• Cancel any time in Billing. Your plan stays on until the end of the month you've paid for, and isn't charged again.
• We don't refund part of a month.
• A founding venue price ends when you cancel.
• Free months from referrals have no cash value.
• If we charge you after you cancelled, or twice for the same month, we refund the extra.

Email hello@gatheredday.com from the address on your account (or the one you bought a gift with), and tell us the couple's or studio's name. We refund to the card you paid with. Banks usually show it within 5 to 10 business days.

If something looks wrong on your statement, please email us before disputing the charge with your bank. It's usually quicker to fix together.

Nothing here takes away rights you have under the law where you live. See also our Terms.